WAT! : FAQ

Is there a phone app available for Walk Across Texas?

Yes, Walk Across Texas! does offer a mobile phone app that allows participants to quickly access their WAT! Dashboard and enter mileage on their mobile device within seconds.

Please follow these instructions based on the type of device you own:

For iPhones
1) Open the website https://howdyhealth.org/programs/wat
2) Click the 'Share' icon at the bottom which is the "box with an arrow pointing up"
3) Scroll the icon options and tap 'Add to Home Screen'
4) Click the 'Add' button in the top right corner
5) Tap the WAT! app on the home screen to access the WAT Dashboard and enter mileage

For Android
1) Open the website https://howdyhealth.org/programs/wat
2) Click the 3 dot icon in the top right corner
3) Select the option 'Add to Home Screen'
4) Tap the WAT! app on the home screen to access the WAT Dashboard and enter mileage

 For Samsung
1) Open the website https://howdyhealth.org/programs/wat
2) Click the 3 line "hamburger menu" at the bottom right corner
3) Select the option '+ Add page to'
4) Select "Home screen"
5) Tap the WAT! app on the home screen to access the WAT Dashboard and enter mileage

What to do if you fail to receive an account validation email?

Please note that some servers, firewalls and email applications may have spam filters in place that capture email generated by the Howdy Health system.  First, check your spam/junk email folder to see if your account validation email from Howdy Health is located there.  If not, please submit a ticket request with your name plus the email address used during registration and we will validate the account for you.

How do I change my password, email address or other profile information?

If you are logged into your account, go to the menu at the top of the page: Member/Profile.  You can edit any information you entered when registering for your Howdy Health account including password, username and email address.

If you are NOT logged into your account and cannot remember your username or password, click the appropriate URL link underneath the login form.  Be sure to monitor your spam/junk email folder as well for your activation email: https://howdyhealth.org/programs/login-adult

If you are still experiencing issues, please submit a help desk ticket.

How to join a team?

You should have received a team code from your team captain before beginning the join a team process.  Contact your team captain if you do not have this team code.  Once you have the team code, please follow these instructions:

 - Create or log into your account at https://howdyhealth.org/programs
-
 Click the WAT! Dashboard button under the WAT! Adult section
- Click the 'Join a Team' button
- Complete the join a team form and paste in the 'Team Code' when prompted

Watch the 'Join a Team' Video Tutorial >>

How to create a team?

Before creating a team, if you know your team will be part of a league then please retrieve your League Code from your invitation email or your league commissioner before proceeding.  If you are creating a solo team that will not be part of a league, then no League Code is required.  To create a team, please follow these instructions:

 - Create or log into your account at https://howdyhealth.org/programs
-
Click the WAT! Dashboard button under the WAT! Adult section.
- Click the 'Create a Team' button.
- Complete the create a team form (if your team will be in a league, you should have received a 'League Code' from the league commissioner to associate your team to that league).
- If you will be participating as a member on the team, select the option to join the team once created.

Watch the 'Create a Team' Video Tutorial >>

How to create a league?

To create a league, please follow these instructions:

 - Create or log into your account at https://howdyhealth.org/programs
-
Click the WAT! Dashboard button under the WAT! Adult section
- Click the 'Create a League' button
- Complete the create a league form

Please note that the email addresses you enter on the create a league form should only be for team captains that will create a team in your league.  Team captains will send invites to their team members to join their respective teams.

Watch the 'Create a League' Video Tutorial >>

Can I create more than one team?

No, a team captain can only oversee one "active" team at a time therefore a unique team captain is required for each "active" Walk Across Texas team.  Once the 8-week program ends and your team becomes "inactive", you will then be able to create another team.

Can I create more than one league?

No, a league commissioner can only oversee one "active" league at a time.  Once the 8-week program ends and your league becomes "inactive", you will then be able to create another league.

Can I participate on more than one team?

No, you may only participate on one "active" team at a time.  Once your 8-week program is over and you complete your 'Wrap-Up' form found on your WAT! Dashboard, you will then have the ability to join a new team for a new 8-week program.

How to join a league after the team is created?

If you created a team and then discover you need for your team to be part of a league, please submit a ticket for your request.  In your request, include your team name (or team code) and the league name (or league code) that you need the team to be associated with.

How to invite a new member to join your team?

Note that this feature is only available to Team Captains.  

When creating a team, there is a 'Invite Team Members' section at the bottom of the form where you will enter the email addresses of anyone you would like to join your team.  Instructions on how to join your team will be sent to these email addresses.

If you need to invite additional members to join your team after your team has been created, please follow these steps:

- Log into your account at https://howdyhealth.org/programs
-
 Click the WAT! Dashboard button under the WAT! Adult section
- Click the 'Team Profile' button
- Click the team name you would like to invite someone to join
- Under the 'Invite Team Members' section, enter the new email addresses and the system will send invite instructions to these email addresses.

How to invite a team captain to create a team in your league?

Note that this feature is only available to League Commissioners.  

When creating a league, there is a 'Invite Team Captains' section at the bottom of the form where you will enter the email addresses of anyone you would like to create a team within your league.  Instructions on how to create a team in your league will be sent to these email addresses.

If you need to invite additional team captains after you've already created a league, please follow these steps:

- Log into your account at https://howdyhealth.org/programs
-
 Click the WAT! Dashboard button under the WAT! Adult section
- Click the league name you wish to invite a new team captain too.
- Under the 'Invite Team Captains' section, enter the new email addresses and the system will send the invite instructions to these email addresses.

What is the difference between a Team Code and League Code?

League Codes are used by team captains to assign their team to the league they are joining.

Team Codes are used by team members to identify which team they are joining.

To distinguish if a code is a League Code or Team Code, you can confirm this by viewing the first 4 characters of the code.  A League Code begins with 'watL' and a Team Code begins with 'watT'.

Can a league commissioner or team captain register or enter mileage for other team members?

No, each participant is responsible for creating their own individual Howdy Health account, joining your team or league and entering their own daily mileage. League Commissioners or Team Captains do not have the ability to register participants or enter Team Member's mileage, outside of their own.

Can a team captain change their team name?

Yes, but it should be noted that team captains are the only members capable of making this change. The team captain may edit their team name by following these steps:

- Log into your Howdy Health account and click the WAT! Dashboard button
- Click the 'Team Profile' button
- Edit the team name and save your changes

Where can a team captain find their Team Code?

It should be noted that team captains are the only members that can view their Team Code.  To locate your Team Code, please follow these steps:

- Log into your Howdy Health account and click the WAT! Dashboard button
- Click the 'Team Profile' button
- Click the team name you would like to pull the Team Code for
- Locate the 'Team Code' field to retrieve the code

If you are looking to invite a new member to join your team after the team has been created, we recommend following these steps:

- Log into your account at https://howdyhealth.org/programs
-
 Click the WAT! Dashboard button under the WAT! Adult section
- Click the 'Team Profile' button
- Click the team name you would like to invite someone to join
- Under the 'Invite Team Members' section, enter the new email addresses and the system will send invite instructions to these email addresses.

Why can't I see members on other teams in my league?

Please note that if your team is in a league, team captains and team members are only able to view members on their respective team, not the members on other teams. This is in respect to personal data protection concerns.  League commissioners are the only entity capable of seeing all individual members of all teams in the league.  The 'View League' section allows you to view the total miles of each team in the league.

Why do I not see the option to Enter Mileage on the WAT! Dashboard?

It's important to note that a participant must be a team member on an active Walk Across Texas! team to have the option to enter mileage.  

  • Successfully registering for a Howdy Health account does not mean you are a Walk Across Texas! team member (participant).  Once your Howdy Health account is created, the next step is to join your respective Walk Across Texas team to participate in the program.  To join a team, click the 'Join a Team' button on the WAT! Dashboard.

  • Creating a team and taking on the role as Team Captain does not mean you are a Walk Across Texas! team member (participant).  Team Captains are not required to participate on the team they created and have the option of only overseeing the team.  A Team Captain is required to join their team if they would like to participate.

  • Creating a league and taking on the role as League Commissioner does not mean you are a Walk Across Texas! team member (participant).  League Commissioners are not required to participate on a team and have the option of only overseeing the league.  A League Commissioner is required to join a team within their league if they would like to participate in the program.

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